Embracing healthcare software applications

Vasukumar Nair, Director – Marketing & Sales, 21st Century Informatics

What were some of the key challenges that the Health IT sector faced in 2012?
21st Century Informatics has achieved a few good orders in 2012. For these customers, we are providing solutions ranging from end-to-end hospital information systems to a multi-centred chain of enterprise level solutions. We have leveraged our domain expertise acquired through the last 18 years and continue to provide a scalable, affordable and reliable Hospital Information System. However, the key challenges continue to be slow decision-making and low-budget allocation from the providers’ side. I think there is still lack of awareness on advantages of IT automation and they don’t consider IT as an enabler to improve organisational performance. Finally this will reflect in low IT budgets allocated and sometimes lack of support during the time implementation and that has to be certainly changed.

What changes you have noticed in healthcare in the year 2012 in areas like Health IT, Medical Equipment, Regulations etc? 
One of the few areas that we call ‘happening’ in India is healthcare. We found a lot of stakeholders such as service providers, regulatory bodies, software providers becoming very active and we believe they are the driving forces for that positive happening. In 2012 we participated in a few healthcare events and we found that the industry is talking about interoperability and standardisation. Advanced healthcare applications definitely require reliable and secured interoperable standards. Another factor is that standardisation of a healthcare process needs to be in place, which can also promote better regulation.

What are the prospects of growth for the health IT market in 2013? 
Whether it is green fields or expansion of hospitals, or chain of general clinics, speciality clinics – all components of the Indian healthcare, irrespective of their size, are rapidly embracing healthcare software applications and we are seeing a healthy demand for our solutions. Definitely, there are some new healthcare projects coming up and also many in the expansion mode. There will be a need of healthcare IT applications for these new ventures.

We are constantly innovating to provide new features and functionality to our users. We are working on a new technology platform that enables rapid expansion of functionality during IT products implementation.

Please tell us about some new and innovative solutions/technologies that you are planning to introduce in 2013? 
We are constantly innovating to provide new features and functionality to our users. We are working on a new technology platform that enables rapid expansion of functionality during IT products implementation. It is supported by advancement in cloud computing technology and emergence of the SaaS model. We are hoping that by mid of 2013, we would be able to launch this for our customers.

What are the top technologies in healthcare that will play crucial role in the year 2013 and beyond? 
There are many technology trends in the market. Whether it is Cloud, Analytics, Big data, the technology is here to stay, but I do not believe that the mid market healthcare organisations have yet taken full advantage of it. I am sure; they can capitalise these emerging technologies and attain competitive advantage.

The EHR Story in NHS

An analysis of NHS doctors of Indian origin using EHR
The practice of medicine is inextricably entwined with the management of information—Shortliffe
Dr Mithun Barik



Practicing medicine can be unforgiving, dangerous and unrewarding. Life is often a nightmare if it comes to treating patients in a completely new and advanced set-up like National Health Service (NHS), UK. Especially doctors from developing countries can find it quite hard to adjust to a setting governed by strict protocols designed to maintain its high standards. The fact that bothers them most is that the amount of detailed documentation to be done for each patient and that too in a 'computer-based medical record system' which is totally unique to them. So, do computer-based patient records help these young doctors to cope with the challenges or does it make their life more dreadful?

To find out the effects of Electronic Heath Records (EHR) on the practicing life of Indian doctors in the UK, several informal interviews were conducted with NHS doctors of Indian origin. The synopsis is that EHR is indeed a boon and it actually has helped to dramatically improve the outcomes of their treatment process.
Experiences Galore As Dr Nitin, SHO, General Medicine recalls, "When I first saw nurses carrying laptops in ward rounds, I thought that it was a complete waste of time and money. But soon I realised that these were more than just gadgets, they are actually the backbone of the whole patient medication system."

According to Nitin, the laptops are used to maintain patient medication charts and the nurses fill up a checklist for every patient after giving them medicine. "This way, I can see the exact amount of medicine a patient has received during his inpatient days and accordingly calculate the doses required after his discharge." Nitin also feels that computer-based patient records significantly decrease human errors through alerts and contraindications of drugs. It is also a great learning experience for her, as the system contains detailed information about drugs: indication, dosages, pharmacokinetics, pharmacodynamics etc.

Dr Nrupaditya, SHO, Geriatric Medicine, feels that EHR boost team working. "An integrated computer-based patient record improves the communication between different axes of clinical care team. The supervising and referral consultants, radiologists, pharmacists and nurses can interact within the system which enhances team work as well as saves valuable time." For example, the prescriptions by the SHOs are regularly validated by pharmacists and views about the appropriate medicine are often exchanged between them in the form of notes.


the name of medicines from the drop down menus. Also, it makes doctors forget the doses of medicines as it comes automatically in the system." According to him,
doctors become too dependent on the system over a period of time and in turn become less efficient. Despite this, he is in the favour of the system as ultimately it leads to totally computerised patient records, which is of immense importance to medical researchers.

On the other hand, PACS as a part of computerisation of patient records has revolutionised the concept of medical imaging, feels Dr Nimbalkar who is attached to the Department of Radiology in a leading NHS hospital. "PACS helps me to focus on the specific image showing disease pathology and thus helps to reach diagnosis faster. It also gives me the opportunity to report quickly by providing disease specific templates which describes the common diagnoses." The possibility to select and enhance specific slides containing disease pathology has helped the surgeons to focus better on the exact site of the disease. "The system includes complete pre-surgical protocols for common operations which saves lot of time as they are very lengthy to write," comments Dr Vaidya, SHO,General Surgery.

Better Auditing Systems
EHR is also of paramount importance in medical audits. According to Dr Bhattacharya,Endocrinologist and Clinical Research Fellow, computer-based patient records fasten up the data collection and analysis process of medical audits. "Whenever I need any information about any patient, I search the database by providing specific criteria and the data just appears in a flash. This saves time, especially in retrospective clinical studies." The results of drug trials can be closely monitored and accordingly the findings lead to foundation of new research activities. Overall, the doctors believe that EHR has helped them to serve their patients better and feel that this kind of system should be introduced to Indian hospitals as well. As expressed by Dr Arora, who is currently doing a clinical attachment in a NHS hospital: "It is really exciting to see that such a system exists and I am looking forward to use it." Oxford Handbook of Clinical Medicine states that the most elemental thing of clinical house job is 'survival' amongst adverse working conditions. It appears that electronic medical records have provided few more 'lives' to the combating medicos.

The writer is an EMR Consultant 21st Century Health Management Solutions UK